COMMON QUERIES
You Asked, We Answered
Looking for more info about one of our baked goods, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.
What ingredients do you use?
We use the highest quality ingredients available. Most of the ingredients used are organic by USDA standards. We also prefer to use Texas made/grown when possible!
Do you have an allergen-friendly cupcake/cookie option? (i.e. gluten-free, dairy-free, nut free)
Yes, alternative options are available upon customer request. While we take steps to minimize the risk of cross-contamination, we cannot guarantee that any of our products are safe to consume for people with peanut, tree nut, milk, egg, or wheat allergens.
WHAT IS YOUR RETURN POLICY?
-Due to our products being perishable items, we do not accept returns or exchanges.
-If you are unhappy with your purchase, please contact us at queencottonbakingco@gmail.com within 24hrs of receiving your order.
-Please provide a photo and description of your issue, we will make every effort to make sure that you are happy with your experience with Queen Cotton Baking Co.